Google Tops Customer Satisfaction on Search and Portal Category

Latest report from the American Customer Satisfaction Index published by the University of Michigan shows Google topping the list of search and portal companies customer satisfaction survey. Based on interviews conducted on 3,000 customers, Google got 87% customer satisfaction rating for 2008. This score registered a 10.3% change from last year. Interestingly, Yahoo which occupied the top spot in 2007’s survey now trails Google at the number 2 spot.Microsoft, Ask.com, AOL and all others get 74%, 69% and 76% customer satisfaction respectively. (more…)

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URL : http://feeds.feedburner.com/~r/SearchEngineJournal/~3/369029589/
Date : 2008-08-19 15:21:44
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Author : Search Engine Journal

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